Ocwen Loan Servicing, LLC, is a business built on trust. Brokers and Borrowers (Customers) entrust us with sensitive personal, financial and relationship information. We fully appreciate and respect the private nature of this information; we use it with discretion for lawful purposes and take great care to protect it. Here are our policies to protect borrower personal information:
We exceed industry standards
- Borrowers are provided with all appropriate federal and state privacy disclosures
- Borrowers are offered a choice about how their personal information is stored and used
- Implemented policies and procedures to provide maximum protection of personal information
- Restrict use of and access to personal information to only those employees with a legitimate business need
- Require third parties doing business with Ocwen Loan Servicing, LLC, to comply with all applicable privacy and security laws
- Provide a private computer network that is protected by firewalls and security maintenance procedures
- Use of secured Internet connections to gather private information and forward to those who will act upon it
In addition to these best practices, Ocwen Loan Servicing, LLC, conducts business in accordance with federal, state, and local laws and regulations relating to our products and services, including the Financial Services Modernization Act of 1999, a federal law commonly known as the Gramm-Leach-Bliley Act (“GLB”). Under GLB, an individual’s nonpublic personal information (“NPPI”) is afforded certain legal protections. Ocwen Loan Servicing, LLC, abides by and endorses the philosophy underlying these pertinent laws. Abiding by best practices and pertinent laws is our company policy.
Any borrower wishing to permanently “opt out” portions of the information gathering and sharing process we currently use or may employ in the future is free at any time to contact Ocwen Loan Servicing, LLC at firstname.lastname@example.org
We respect the borrower’s information
We only ask for and use information needed for business purposes, and when lawfully permitted or necessary to comply with legal requirements.
We limit internal access to information to personnel having legitimate business reasons.
We disclose customers’ information only for appropriate business purposes, when we have permission, when we are obligated by competent authorities, or upon consent of the individual customer. For example, it is a possibility that we exchange certain information with our customers’ financial institutions (for example verifying a balance in a bank account); we do so with express permission and solely to satisfy the needs of the loan.
- The GLB mentioned previously allows sharing of customer information among affiliates, also known as sister companies. Ocwen Loan Servicing, LLC NMLS #1852, customers might welcome information and special offers from other Ocwen businesses and we may work with these affiliates to develop compelling offers. Aside from these affiliates, we neither sell nor share information gathered during the course of business, except as authorized and as permitted by applicable state law.
If we are informed not to share information with affiliates, we honor those instructions, and customers will not receive offers about products and services offered by Ocwen Loan Servicing, LLC, Inc. and our affiliates that may be of value to you.
We protect your privacy
Customer privacy. Customers are those that enter into relationships with us via mortgage lending applications, and can expect secure information storage, and annual privacy notices as applicable.
Past customer privacy. Even after a loan agreement ends, Ocwen Loan Servicing, LLC, will continue to treat private customer information as though they are retained customers. We abide by applicable record-retention and privacy rules even after a loan has been repaid or otherwise has come to a close. Please note that Ocwen Loan Servicing, LLC will furnish pertinent information where compelled or in order to comply with relevant law, in response to a subpoena, court order and other judicial processes, or as required by competent regulatory authorities.
Updates to this policy
Third Party Links
You may or may not locate links on our website to a third party. These links will direct you to outside websites that should have their own privacy policies which you should read and understand before using their site. Ocwen Loan Servicing, LLC, does not accept any responsibility or liability for their policies or the security of information you submit through their website whatsoever as we have no control over third party websites.
|Ocwen Loan Servicing, LLC|
|1661 Worthington Road, Suite 100|
|West Palm Beach, FL 33409|